Shopping Guide

Shipping

Shipping Fees
【Japan】
Shipping fee: ¥850
Free shipping on purchases of ¥15,000 or more.
【United States】
Free Shipping

Shipping Time
Orders are usually shipped within 7–21 business days after confirmation. Items are sourced, inspected, and shipped from overseas.
*Business days do not include weekends or holidays. Please note that shipping may take longer than usual due to the year-end and New Year holidays, extended holidays, overseas holidays, inclement weather, customs congestion, and other circumstances.

Delivery Preferences
As items are shipped directly from overseas, the system does not allow you to specify a delivery date, time slot, or location.

Important Notice for Missed Deliveries
If a delivery is left unattended for an extended period, the item will be automatically returned to our overseas warehouse.

Packaging and Wrapping
Items are shipped in basic packaging. Please note that the outer box or other packaging may be damaged due to the nature of direct shipping from our overseas warehouse. Gift wrapping is not available.

Payment

The following payment methods are available.

  • Credit card
  • Shop Pay
  • Apple Pay
  • Google Pay

Delivery Notes and Receipts

We have implemented paperless delivery notes. Please note that a physical copy will not be included with your order.

Product-Related Information

As these are overseas products, there may be minor changes in specifications or variations in quality. We carefully inspect items before shipping and sell products that are in usable condition.

The color of a product may differ from the actual item depending on the photography method, lighting, and the display settings of your computer or smartphone.

About Replacing Eyeglass Lenses
Policies regarding lens replacement for glasses with wooden temples vary by eyewear store. Once your order arrives, please consult your local eyewear store.

Cancellations

Due to system limitations, we cannot accept cancellations or changes to the color or size once an order has been placed.

Returns

Returns are accepted if (you contact us within 7 days of receiving the product):

  • The delivered product is defective
  • Damage during shipping can be confirmed
  • You have kept all shipping labels and packaging
  • The product is unused
  • The product received is clearly different from what was ordered

Returns are not accepted if:

  • The return is due to customer convenience
  • The shipping label, packaging, or other materials have been discarded
  • More than 8 days have passed since the product was received
  • The product has been used, repaired, or cleaned
  • The product has odors, stains, or scratches caused by the customer

About the Shop

Business Hours
Mon–Fri 10:00–17:00 / Closed: Weekends, holidays, Golden Week, Obon, and the year-end and New Year holidays

Store
We do not have a physical store.

Contact Us
Email: bobobird.japan@gmail.com, or use our inquiry form. We will respond within 2–3 business days. We do not accept phone calls.

Handling of Personal Information

Your personal information will not be used for any purpose other than processing your shipment.